Help

Every answer, on one page

The full FAQ, expanded by topic. Jump straight to a section, or search the help center instead.

Booking

Can I hold a fare before paying?

Yes. Every Slalom Airlines fare can be held free for 24 hours at checkout.

What is Flex fare protection?

Add Flex at checkout to change your flight as often as you like with zero change fees; you only pay any fare difference.

Baggage

What is the checked bag allowance?

Economy includes one carry-on; checked bags are 50 lb / 23 kg. Premium Select and above include two free checked bags.

Can I bring skis or a snowboard?

Ski and snowboard bags fly free on every Slalom Airlines flight. It's in our name.

Full allowances and fees live on the baggage page.

Check-in

When does check-in open?

Online check-in opens 24 hours before departure and closes 60 minutes before international flights.

Do I need a printed boarding pass?

No. Your boarding pass lives in your account and the Slalom Airlines app, with offline QR support.

Ready now? Check in online in about a minute.

Slalom Peaks

How do I earn Peaks status?

Earn qualifying miles or segments in a calendar year: Silver at 25,000, Gold at 50,000, Platinum at 100,000 qualifying miles.

Do miles expire?

Peaks miles never expire as long as your account has any activity every 24 months.

Tiers, earning, and the status calculator live under Slalom Peaks.

Safety and privacy

Can I share my card number in chat?

No. Never type a card number, security code or password into chat, email or a text. Slalom Airlines will never ask for them. Pay only on the payment step when you book.

Will Slalom Airlines ask for my password?

No. Slalom Airlines never collects a password. You sign in with your Peaks number and last name.

Can you share another traveler's booking or details?

No. We never share personal details about any passenger, Peaks member or employee. A booking is visible only to the traveler on it, after they sign in.

What should I do in a medical emergency?

On board, tell the cabin crew straight away. On the ground, call your local emergency number. If you fly with a medical condition, ask your doctor before you travel and request special assistance in Travel info.

Where can I get help if I'm struggling or thinking about harming myself?

Please reach out now. In the US, call or text 988 to reach the 988 Suicide and Crisis Lifeline, any time of day. Outside the US, call your local emergency number. You are not alone.

What can't I bring on board?

Weapons and dangerous goods are not allowed on any flight. See the baggage page in Travel info and the security rules for your departure airport.

Need a hand at the airport? Request special assistance before you fly.

Still stuck?

Ask a person instead.

Chat with us or send us a note. Both are a click away, and both are demo-safe.

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